Who we are

Our website address is: https://iflinuae.com.

Welcome to our premium online baby superstore “Iflin Baby UAE” (“Shop”) The shop is operated by “O N A Global General Trading L.L.C” (individually and collectively, “Company”, “we”, “us” or “our”). Company was registered to run business legally in United Arab Emirate since 2023.

(1) Company takes its responsibilities under applicable privacy laws and regulations (“Privacy Laws”) seriously and is committed to respecting the privacy rights and concerns of all Users of our Shop website and mobile application (the “Platform”) (we refer to the Platform and the services we provide as described on our Platform collectively as the “Services”). Users refers to a user who registers for an account with us for use of the Services, including either buyers or sellers (individually and collectively, “Customers”, “Users”, “you” or “your”). We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data. This Privacy Policy (“Privacy Policy” or “Policy”) is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you have provided to us and/or we possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data. 

Personal Data

(2) “Personal Data” or “personal data” means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organisation has or is likely to have access. Common examples of personal data could include name, identification number and contact information.

(3) By using the Services, registering for an account with us, visiting our Platform, or accessing the Services, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy, and you hereby consent to us collecting, using, disclosing and/or processing your personal data as described herein. IF YOU DO NOT CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SERVICES OR ACCESS OUR PLATFORM. We reserve the right to amend this Privacy Policy at any time. To the fullest extent permissible under applicable law, your continued use of the Services or Platform, including placing of any orders, shall constitute your acknowledgment and acceptance of the changes made to this Privacy Policy.

(4) This Policy applies in conjunction with other notices, contractual clauses, consent clauses that apply in relation to the collection, storage, use, disclosure and/or processing of your personal data by us and is not intended to override those notices or clauses unless we state expressly otherwise.

(5) Our Shop will/may collect your personal data only but not subject to these scenarios :

  1. when you register and/or use our Services or Platform, or open an account with us;
  2. when you submit any form, including, but not limited to, application forms or other forms relating to any of our products and services, whether online or by way of a physical form;
  3. when you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our products and services;
  4. when you interact with us, such as via telephone calls (which may be recorded), letters, fax, face-to-face meetings, social media platforms and emails, including when you interact with our customer service agents;
  5. when you use our electronic services, or interact with us via our application or use services on our Platform. This includes, without limitation, through cookies which we may deploy when you interact with our application or website;
  6. when you carry out transactions through our Services;
  7. when you provide us with feedback or complaints;
  8. when you submit your personal data to us for any reasons;

(6) The personal data may includes but is not limited to;

  1. fullname;
  2. email address;
  3. billing and/or delivery address;
  4. bank account and/or payment information;
  5. telephone number;
  6. information sent by or associated with the device(s) used to access our Services or Platform;
  7. marketing and communications data, such as your preferences in receiving marketing from us and third parties, your communication preferences and history of communications with us, our service providers, and other third parties;
  8. usage and transaction data, including details about your searches, orders, the advertising and content you interact with on the Platform, and other products and services related to you;
  9. any other information about the User when the User signs up to use our Services or Platform, and when the User uses the Services or Platform, as well as information related to how the User uses our Services or Platform; and
  10. aggregate data on content the User engages with.

(7) You agree not to submit any information to us which is inaccurate or misleading, and you agree to inform us of any inaccuracies or changes to such information. We reserve the right at our sole discretion to require further documentation to verify the information provided by you.

(8) If you do not want us to collect the aforementioned information/personal data, you may opt out at any time by notifying our Data Protection Officer in writing an email to our shop or company to declare opt out intention. Note, however, that opting out or withdrawing your consent for us to collect, use or process your personal data may affect your use of the Services and the Platform depends on the kind of personal data.

(9) Our Data Protection Deletion Process takes not over 48 hours with acknowledgement by email and/or your request’s service channel.

Cookies

(10) Platform may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

(11) This information is used to provide your convenience in shopping cart, wishlist items, to deliver content specific to your interests, and to conduct data analysis and to monitor usage of the Services purposes. These features help us improve our Platform and the Services we offer, help us offer new services and features, and/or enable us and our advertising partners serve more relevant content to you, including through remarketing. “Cookies” are identifiers that are stored on your computer or mobile device that record data about computer or device, how and when the Services or Platform are used or visited, by how many people and other activity within our Platform. We may link cookie information to personal data. Cookies also link to information regarding what items you have selected for purchase and web pages you have viewed.

(12) You may refuse the use of cookies by selecting the appropriate settings on your browser or device. However, please note that if you do this you may not be able to use the full functionality of our Platform or the Services.

Security Practices & Data Retain

(13) We implement a variety of security measures and strive to ensure the security of your personal data on our systems. User personal data is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems.  However, there can inevitably be no guarantee of absolute security.

(14) We will retain personal data in accordance with the Privacy Laws and/or other applicable laws. That is, we will destroy or anonymize your personal data when we have reasonably determined that (i) the purpose for which that personal data was collected is no longer being served by the retention of such personal data; (ii) retention is no longer necessary for any legal or business purposes; and (iii) no other legitimate interests warrant further retention of such personal data. If you cease using the Platform, or your permission to use the Platform and/or the Services is terminated or withdrawn, we may continue storing, using and/or disclosing your personal data in accordance with this Privacy Policy and our obligations under the Privacy Laws. Subject to applicable law, we may securely dispose of your personal data without prior notice to you.

(15) Your personal data and/or information are not transferred to, stored or processed outside of United Arab Emirate where our servers are located.

Withdrawing Consent

(16) You may withdraw your consent for the collection, use and/or disclosure and/or request deletion of your personal data in our possession or under our control by sending a contact form (contact us) and/or an email to our Personal Data Protection Officer at info@onaglobal.co, and we will process such requests in accordance with this Privacy Policy and our obligations under the Privacy Laws and other applicable law.  However, your withdrawal of consent may mean that we will not be able to continue providing the Services to you and we may need to terminate your existing relationship and/or the contract you have with us.

Requesting Access to or Correction of Personal Data

(17) If you have an account with us, you may personally access and/or correct your personal data currently in our possession or control by sending a contact form (contact us) and/or an email to our Personal Data Protection Officer at info@onaglobal.co. If you do not have an account with us, you may request to access and/or correct your personal data currently in our possession or control by submitting aforementioned contact channels. We may need enough information from you in order to ascertain your identity as well as the nature of your request so as to be able to deal with your request.

Policy and Other Inquiries

(18) If you have any enquiries or concerns about the policy, please do not hesitate to contact us by e-mail at  info@onaglobal.co